My son received a Leapster 2 for Christmas this past year (2010) which he loved! He was already obsessed with his sister's DS and the Leapster 2 was the closest thing I could find for his age group (3) to a DS.
Since we purchased the Leapster 2 on Black Friday it only cost $25 which was a steal at 50% off the original price of $50.
He played with his hand held game system almost every day until the screen stopped responding to the stylus. When this happened I checked the Leapster help website to see how to fix it. I was encouraged to calibrate the screen, however this did not help. Finally, at my wit's end I emailed the staff at Leap Frog telling them about the issue. They quickly responded with advice to return the product to the store if I was an in-store warranty or to let them know if I didn't. I told them that I didn't, and they asked that I write a reference number on the screen of the Leapster 2, take a picture of it, and attach it to an email to send to them.
Once again they quickly responded with an email informing me that my replacement Leapster 2 would arrive in 10-15 days!
I was both impressed and surprised. I have never worked with a company so quickly and they were extremely helpful. They are replacing the Leapster 2 absolutely free, and they even apologized! This company definitely knows how to keep it's customers happy!
Thank you Leap Frog!